A guest writes, or a rule fires
The conversation opens, or the planned message goes out at the chosen moment.
Guests · Messaging & automation
Your guests write to you. Trackivo translates and replies with you.
Real-time messaging, translated automatically, and scheduled messages at each stage of the stay, sent through Smoobu.
- Connected to Smoobu
- Automatic translation
- Real time
Welcome message sent
Automatically · Casa Blanca
How it works
From the message received to the one sent, in one chain.
Receiving, translating and sending go through Smoobu.
Trackivo translates
On display, and before sending.
Sending goes through Smoobu
On the guest's platform.
Messaging
One inbox for your guests.
Exchanges that go through Smoobu land here, translated on display.
- Messages received in real time
- Automatic translation on display
- “Translate before sending” button
- Filter by property, unread threads first
- Booking sheet always visible
- Optional email notification
Automated messages
The right message, at the right moment, without thinking about it.
One rule per moment of the stay, on the properties you choose.
- Triggers: booking confirmed, before arrival, arrival day, after departure
- Properties chosen per rule
- Dynamic variables (first name, dates, property…)
- Translation in one click
- Sending through Smoobu
Translation
Written in your language, received in theirs.
You write in your language. The guest receives theirs.
- Each message translated before sending
- Links and tags protected
- Separate from the platforms' own translation
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In detail
The conversation and the scheduled sends.
Real time
Exchanges through Smoobu show up without a reload.
Translation every time
On display, and before sending.
Sending through Smoobu
The message goes out on the guest's platform.
Flexible triggers
Confirmed, before arrival, arrival day, after departure.
Dynamic variables
First name, dates, property, guide link.
Email notifications
An optional email for each message received.
Hide a message sent by mistake
Hidden in Trackivo, kept on the platform.
Automatic sending of your guides
The guide link, at the moment you choose.
Go further
The guides to send, right alongside.
Common questions
Questions about messaging.
Do I need to change channel manager?
No: messaging goes through your Smoobu account; messages go out on the guest's platform.
Do messages I send directly from Airbnb or Booking show up?
No: only exchanges that go through Smoobu appear in Trackivo. To keep a full history, reply from Trackivo.
Can I delete a message sent by mistake?
You can hide it in Trackivo; it is not deleted on the platform.
Which languages are messages translated into?
French, English, Spanish and German.
Included in your plan
Ready to professionalise how you write to your guests?
14-day trial · no commitment · no credit card