Guests module · Messaging & automated messages

Your guests write to you.
Trackivo translates and replies with you.

Real-time messaging with automatic translation, plus scheduled messages at every stage of the stay.

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✓Connected to Smoobu✓Automatic translation✓Real time
Messaging
All properties↻
D
Denis Robert
Casa Blanca
Merci beaucoup, à demain !
T
Tom Becker
Blue Marinero
What time is check-in?
L
Laura Díaz
Casa Marea
Gracias, todo perfecto
Tom BeckerBlue Marinero · 12–18 Jun
What time is check-in?
🌐 View translation
Check-in is at 4 PM, I'll send the door code the day before 🙂
Write a reply…
🌐 Translate before sendingSend
How it works

From a received or triggered message
to send — in one continuous flow.

A guest writes, or a rule fires
An Airbnb/Booking message arrives in Trackivo in real time, or an automated rule fires on booking, before arrival or after departure.
Automatic translation
Every message is translated on display and before sending. Trackivo never relies on Airbnb or Booking's native translation, which is missing on some channels.
Sending goes through Smoobu
Your reply or the automated message is sent straight to the guest's original channel — Airbnb, Booking.com or direct booking.
💬 Guest messaging🤖 Automated messages
Messaging
All properties↻
D
Denis Robert
Casa Blanca
Merci beaucoup, à demain !
T
Tom Becker
Blue Marinero
What time is check-in?
L
Laura Díaz
Casa Marea
Gracias, todo perfecto
Tom BeckerBlue Marinero · 12–18 Jun
What time is check-in?
🌐 View translation
Check-in is at 4 PM, I'll send the door code the day before 🙂
Write a reply…
🌐 Translate before sendingSend
Reservation
Arrival12 Jun
Departure18 Jun
Nights6
Guests2 adults
Price840 €
PlatformAirbnb
Guest messaging

One inbox,
all your guests.

Your Airbnb, Booking and direct booking messages, centralized in Trackivo — with automatic translation on display and before you send your reply.

✓Real-time reception of guest messages
✓Automatic translation on display — "View original / View translation" button
✓"Translate before sending" button to reply in the guest's language
✓Filter by property, unread threads highlighted
✓Always-on reservation panel: arrival, departure, nights, guests, price, platform
✓Hide a message sent by mistake, without ever deleting it on Smoobu
✓Optional email notification for every new guest message
✓Instant updates without reloading the page

A preview is worth more than a long description.

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Automated messages

The right message,
at the right time — without thinking about it.

Create send rules triggered by the booking, before arrival or after departure. Write once — Trackivo translates and sends for you.

✓Triggers: booking confirmed, before arrival, day of arrival, after departure (in days)
✓Properties covered per rule, with an "All properties" option
✓Dynamic placeholders: guest first name, dates, property, arrival guide link…
✓One-click automatic translation of both title AND content, in every language
✓Links and tags protected from any alteration by translation
✓Real send via Smoobu to the guest's original channel (Airbnb, Booking…)
✓Near-instant trigger via webhook, backed by a safety cron
✓Ideal for automatically sharing your Arrival Guide and recommendations links
Automated messages+ New message
✅ Booking confirmed
Welcome message
All properties
📅 Before arrival
Access codes — D-1
5 properties
🔑 Arrival day
Welcome + arrival guide
All properties
👋 After departure
Thank you + review request
All properties
Automatic translation

Written in your language,
received in theirs.

Every message — automated or manual — is translated by Claude before sending. Trackivo never relies on Airbnb or Booking.com native translation, which is neither guaranteed nor available on every channel.

🇫🇷 Français🇬🇧 English🇪🇸 Español🇩🇪 Deutsch
Features

Everything you need to never
miss a guest message again.

Real-time conversation
Threads listed by property, always-on reservation panel, instant updates without reloading.
Systematic translation
On display for every incoming message, and on demand before sending a reply or an automated message.
Receive and send via Smoobu
A single integration point for Airbnb, Booking.com and direct bookings — no extra setup.
Flexible triggers
Booking confirmed, before arrival, arrival day or after departure — with a configurable day offset.
Dynamic placeholders
First name, dates, property, arrival guide link: resolved automatically with the booking's real data.
Email notifications
Get an email for every new guest message, so no question goes unanswered.
Hide, never delete
A message hidden by mistake remains visible on Smoobu — no data loss possible.
Connected to your other guides
Automatically share your Arrival Guide and Recommendations Guide links at the right moment in the stay.
Ready when you are

Ready to professionalize
communication with your guests?

Included in the subscription from €29.90/month. Connected to Smoobu.

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