Operations · Incidents, purchases & vendors

Incidents, purchases, vendors. All under control.

From incidents to purchases and your contractors: the backstage of your concierge business, organised in one tool.

  • Shareable shopping list
  • Vendor CRM
  • Connected to Smoobu
Leaking tapCasa Blanca · PlumberUrgentIn progress
Lock jammedBlue MarineroHighTo handle
Bulb blownCasa MareaLowResolved

Photo added by Carlos

Leaking tap · Casa Blanca

360° agenda

Your day, organised at a glance.

Cleanings, incidents and purchases for the day, on the same timeline.

  • Cleanings, incidents and purchases on one timeline
  • Day, list and calendar views
  • Filters by property and by type
  • Detail available from every card

Today

10:00CleaningCasa Blanca
12:30Plumber visitBlue Marinero
Before 16:00Urgent purchaseSheets · Bajamar

Incidents

Track every issue from A to Z.

One sheet per incident: priority, status, contractor and photos.

  • Quick creation, with photos
  • 3 priorities and 3 statuses
  • Vendor assigned
  • List and calendar views
  • Resolution date recorded automatically
Leaking tapCasa BlancaUrgentIn progress

Contractor assigned · Marc Soler · plumber

  • Reported by Carlos · 10:12
  • Photo added · 10:18
  • Plumber assigned · 10:40

Purchases

Your purchases, and a shopping list you can share in one click.

Supplies missing after a cleaning land on the list, property by property.

  • Purchases by property, sorted by urgency
  • Missing supplies sent automatically by cleaners
  • Public link you can share and regenerate
  • Ticking in real time
  • List available in 4 languages
Casa Blanca
Toilet paper
Washing-up liquid
Bajamar
Sheets 160 × 200

Vendors

All your contractors in one place.

One profile per trade, with the history of visits.

  • Profiles by trade
  • Contact details, notes and documents
  • History of visits
  • Direct link from incident to contractor
PlumberMarc Soler+34 600 000 3016 visits
LocksmithInès Vidal+34 600 000 3023 visits
ElectricianPablo Ruiz+34 600 000 3034 visits
GardenerNora Campos+34 600 000 3042 visits
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In detail

The backstage, in one place.

360° agenda

Cleanings, incidents and purchases on one timeline.

Today's view

What is happening today, in order.

Incident ticketing

Priority, status and follow-up until it is resolved.

Incident photos

Field photos, on the sheet.

Visit calendar

Contractor visits, on the calendar.

Shareable shopping list

A public link you can regenerate.

Contractor CRM

Trade, contact details and history.

Vendor documents

Notes and files, on the profile.

Common questions

Questions about operations.

Does my team need an account for the shopping list?
No: the list is shared with a public link, which you can regenerate at any time.
Do supplies flagged during a cleaning land in purchases?
Yes, automatically, with the property concerned.
Can I assign a contractor to an incident?
Yes: the visit then appears in the history of their profile.
How do I see everything happening today?
The 360° agenda gathers today's cleanings, incidents and purchases on one timeline.
Included in your plan

Ready to take operations back in hand?

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