Incidents · Purchases · Vendor CRM

Incidents, purchases,
vendors. All under control.

From incident ticketing to purchase and supply management, and vendor CRM — the backstage of your concierge business, organized in one tool.

✓Included in subscription✓Connected to Smoobu✓Shareable shopping list✓Vendor CRM
Incidents
2 urgentListCalendar
🔴 UrgentOpen
Broken water heater
🏠 Casa Blanca👤 Plumber Ruiz📅 5 Jun
🔧
💧
+1
🟡 NormalIn progress
Difficult lock
🏠 Blue Marinero👤 Locksmith Teguise📅 7 Jun
🔑
+1
🟡 Normal✓ Resolved
Broken terrace bulb
🏠 Casa Marea👤 Carlos M.📅 Resolved 2 Jun
🔧 Incidents🛒 Purchases & Supplies👥 Vendor CRM
Incidents

Track every issue
from A to Z.

Create a ticket for every incident on your properties. Priority, status, assigned vendor, photos, intervention date — everything is logged and accessible at any time.

✓Quick creation: title, property, priority, vendor
✓3 priorities: Urgent (red) · Normal · Low
✓3 statuses: Open → In progress → Resolved
✓Automatic resolution date when moved to Resolved
✓Photo upload (JPG/PNG/WebP, 5 MB max) with lightbox
✓List view + calendar view by intervention date
✓Single or bulk deletion
✓Cross-link: incident → vendor profile
Incidents
2 urgentListCalendar
🔴 UrgentOpen
Broken water heater
🏠 Casa Blanca👤 Plumber Ruiz📅 5 Jun
🔧
💧
+1
🟡 NormalIn progress
Difficult lock
🏠 Blue Marinero👤 Locksmith Teguise📅 7 Jun
🔑
+1
🟡 Normal✓ Resolved
Broken terrace bulb
🏠 Casa Marea👤 Carlos M.📅 Resolved 2 Jun
Purchases · June 2026
2 urgent3 this week
Casa Blanca
Shower gel × 6
Before 5 Jun
Urgent
E14 bulbs × 4
Before 8 Jun
This week
Blue Marinero
Coffee pods × 20
Before 10 Jun
This week
Shampoo × 4
Before 12 Jun
Toilet paper × 12
Bought 2 Jun
✓ Bought
Purchases & Supplies

Manage your purchases
and share the list in one click.

Centralise all your purchases and supplies per property. Prioritise by urgency, share a mobile shopping list with your team, and track what's been bought in real time — no extra app needed.

✓Purchases organised per property with deadline
✓Auto-sorted by urgency (red ≤2d · orange ≤7d)
✓Items automatically added by your cleaning staff
✓Monthly calendar view of upcoming purchases
✓Shareable shopping list via public link (mobile-first)
✓Real-time checking: team checks off from their phone
✓Regenerable link to revoke access to old URL
✓4 languages available for shared link (FR/ES/EN/DE)
🔗
Permanent sharing link
Generate a unique public link and share it with your team or vendors. Available in FR, ES, EN and DE — no account required to access.
Vendor CRM

All your contractors
in one place.

Centralise your contractor and vendor contacts. Documents, intervention history, contact details — all accessible in one click from the vendor profile.

✓10 specialities: Plumber, Electrician, Locksmith, Gardener...
✓Full profile: 2 phone numbers, email, company, notes
✓Document upload: insurance, quotes, contracts (PDF/JPG, 10 MB)
✓Full intervention history per contractor
✓Filter by speciality to quickly find the right contact
✓Cross-link: from an incident → vendor profile
✓From the profile → all past interventions
Vendors
AllPlumberElectricianLocksmith
Plumber
Fontanería Lanzarote
Juan Ruiz
📋 3 interventions
📞 622 345 678
Locksmith
Teguise Locksmiths
Pedro S.
📋 1 intervention
📞 634 567 890
Electrician
Electricistas LZ
Carlos M.
📋 0 interventions
📞 611 234 567
Gardener
Jardines del Sur
Ana Lopez
📋 2 interventions
📞 628 901 234
Full features

Everything to manage operations
in your concierge business.

🔧
Incident ticketing
Create, assign and track incidents on each property. Photos, priorities, statuses — everything is logged and historised.
📅
Intervention calendar
Monthly calendar view of incidents by planned intervention date. Colour-coded dots by priority.
🔀
Cross-links
From an incident, access the vendor profile. From the profile, see all past interventions.
🛒
Purchase management
Purchases per property with auto-sorting by urgency. Items automatically added by your cleaning staff.
🔗
Shareable shopping list
Mobile-first public link for your team. Real-time checking, available in 4 languages, no account required.
📅
Purchase calendar view
Monthly calendar of upcoming purchases per property. Plan your supplies before each arrival.
👥
Contractor CRM
Full directory with specialities, uploaded documents and intervention history per vendor.
📤
Vendor documents
Upload insurance, quotes and contracts (PDF/JPG, 10 MB). Accessible from the vendor profile in one click.
🌍
Multilingual
Shopping list available in FR, ES, EN and DE for your international teams, no account required.

Ready to organise
your incidents and purchases?

Included in subscription from €29.90/month. Connected to Smoobu.

Commencer →Voir les tarifs →

Starter 29,90€ · Pro 49,90€ · Premium 89,90€ · Sans engagement